Posts Tagged ‘frequently asked questions’

Traser H3 watches are warranted against defects in materials and manufacture by mb-microtec for a period of two years from the date of purchase. The mb-microtec illumination system (gaseous tritium light sources) is guaranteed for 10 years.

In the event of failure within this period, the watch will be repaired or replaced with an equivalent model by mb-microtec. Straps, bracelets, crystals and batteries are not covered by this warranty neither are defects or damage caused by misuse or servicing carried out by a non-approved dealer or individual.

Watch Registration: Register your Traser H3 watch ONLINE at www.traser.com and you will automatically extend your warranty service by one year, to a total of 3 years.

USA SERVICE and REPAIR CENTER: Universal Watch Repair 555 South Old Woodward Ave. Birmingham, MI 48009   Telephone: (248) 723-5400   E-Mail: service@universalwatch.net   Website: http://www.universalwatch.net

Q: My traser® H3 watch needs a new battery. Can I take it to any watchmaker for this service?A: We suggest having the battery replaced only by an authorized H3 repair center. This is to make sure that your watch is still waterproof after the battery change. Please find an authorized H3 repair center on the right side of this page. Q: Which movement do you use for the traser®H3 Classic Automatic Pro and Pro Blue (Standard, Elaboré, Top or Chronomètre)?A: We use the movement 2824-2 EL (Elaboré).
Q: Does an automatic (mechanical) movement measure time with the same accuracy as a quartz movement?A: A watch with a quartz movement is ten times more accurate than a watch with an automatic movement. Q: What is the normal time loss or gain for an automatic watch?A: Depending on the type of watch, the average range for time loss or gain is +/- seven to twelve seconds per day.
Q: Is it possible to replace the trigalight tubes in my watch when they start to dim after 10 years or longer?A: Yes, the trigalight tubes can be replaced when they begin to dim. If this should happen on a particularly older watch, be sure to first check with an authorized repair center. Q: The illumination of the traser® H3 P 6508 Code Blue seems to be slightly dimmer than the green illumination. Is this correct?A: Yes, that is correct. The blue illumination is somewhat dimmer than the green illumination because of the natural intensity of the color.
Q: How long is the lifespan of tritiumA: The lifespan is normally twenty years, but will start getting dimmer after approximately ten years. Our gaseous tritium light sources (trigalight) are guaranteed for ten years. Q: Except for the look, is there a difference between a silicon watchband and a rubber one?A: The silicon band is softer, the rubber band is sturdier.
Q: Will the coating of my PVD – coated watch wear off or is it a permanent finish?A: Eventually the PVD coating can wear off, but the degree of wear will vary with the length of time and the conditions under which the watch was worn. Q: What is the hardness degree of the crystals you use?A: The mineral crystal has a hardness degree of 900 Vickers. The sapphire crystal has a hardness degree of 2,100 Vickers
Q: Are your watches free of nickel?A: We use surgical steel 316 L with a nickel content of 10%. People who are allergic to nickel should use our titanium watches, which do not contain nickel. Q: How resistant to damage is the traser® H3 P 6506 Commander 100 watch if it is dropped?A: The traser® H3 P 6506 Commander 100 watch can withstand falls up to one meter (about 40 inches) if dropped onto a wooden floor.
Q: My Super Sport watch does not have a serial number. Is this watch counterfeit?A: Some Super Sport models have no serial numbers because they were released as a special sales promotion. This does not necessarily mean that you have purchased a counterfeit watch. Even without a serial number, your Super Sport watch has a two-year warranty, effective from the date of purchase. Q: My watch has a five-digit serial number, but a seven-digit number is required for registration. How do I find the correct serial number?A: Each traser® H3 watch has its individual serial number laser engraved on the back of the watch. The serial number is on a sticker on the outside of the watch box. The first two digits are 00, followed by the five-digit serial number.
Q: How can I order spare parts for my traser® H3 watch?A: Spare parts are not sold and repairs are handled only by official H3 repair centers. Please contact our authorized service centers for assistance. Q:How can I get a replacement rubber O-ring gasketA: Please send your watch to one of our authorized repair centers. Please find an authorized H3 repair center on the right side of this page.
Q: Is it possible to restore scratched surfaces?A: Titanium surfaces can be refurbished by sandblasting. Stainless steel surfaces can be refurbished by buffing. However, PVD-coated steel cannot be refurbished. Q: The second-hand of my watch jumps forward in five-second increments. Is my watch defective?A: No, it is not defective. The second-hand jumping ahead is an indication that the battery is low and needs to be replaced soon.
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